Read What They Said About
"We met in early January, I visited your store with
problems with my Lifecycle, which I thought were battery related. In testing my battery
you found that it was good and suggested that the problem may be the brushes, and
proceeded to give me instruction in Lifecycle 101 to enable me to change them.
I am happy to report that it rectified the problem and
that the bike is working as good as ever. I want to thank you again for your patience and
assistance, never before have I received such customer service, and meeting you was a
If you remember my circumstance, I was being transferred
to Brussels, Belgium. Well I am here now, and in my place, and can tell you I am very
happy, such a wonderful place to live. I have some friends here from Canada that have seen
my bike, and are interested in getting one too."
P. Cahley, Brussels, Belgium
LifeFitness Warranty Maintenance Service
Continental Fitness Inc. do plenty of warranty and maintenance service for all major
manufacturers. As we are well established and known in the industry, Continental
Fitness Inc. are trusted with these delicate matters.
This letter was written to LifeFitness, (for whom we do
occasional work for) and copied to us.
"After a lot of research, we bought a Lifestride
5500 treadmill in September 1994 and had a few problems between then and a few weeks ago.
Even with these problems, we still thought that LifeFitness was one of the better
During the past six months, when repairs to the treadmill
were being tried out, there were times when we were a bit discouraged. But we're glad we
persevered, because over that time we have found your company to be very customer-oriented
and you have been very fair with us, for which we thank you.
A special thank you must go to a member of your customer
service staff, Jim Cienkus, with whom we had a lot of contact over that period of time. We
found Jim to be a cheerful, very personable, courteous and professional young man. At the
same time, we have to commend your representative in Ontario, Kamal McDoom of Continental
Fitness, on his impressive work ethic, reliability, courteous and professional manner.
These two young men, who made a miserable situation much easier for us, are a positive
asset to LifeFitness and are to be commended. Please pass on our gratitude to them both.
We are delighted with our replacement machine and get a
lot of pleasure using it (every day since it was installed). We now know that we were
right, LifeFitness is the BEST!"
J. and J. Butler, Toronto, Ontario
Just a note to let you know that our
equipment was delivered in good order yesterday. Mr. Kamal McDoom from Continental
Fitness was extremely efficient at coordinating all aspects of the set-up and was
extremely professional. We greatly appreciate your service and look forward to doing
business in the future.
C. Bourassa, D.C., Cochrane, Ontario