Continental Fitness' Returns, Refunds and
- For all other items, you may return any of them unused, in
its original condition and packaging for a refund by following the instructions below,
under "Instructions for Returns".
- Please note that we can refund shipping costs only if the
return is a result of our error.
- All refunds will be made to the credit card you used to
purchase the item. There are no cash refunds.
- All refunds will be processed on the same day we receive
the returned item provided the item is in its original condition and packaging.
- Continental Fitness reserves the right to charge up to a
15 % restocking fee on any merchandise that
- Has damaged/non-salable packaging.
- Is returned simply because you changed your mind.
Damaged During Shipping
- If an item is damaged when it arrives, please contact us
right away by:
- calling the Customer Service number included with each
- by email
- Our Customer Service department is open Monday to Friday 9
A.M. to 5 P.M. Eastern Standard Time. Outside of these hours, please leave a message with
your phone number and we will contact you on the next business day.
- We will either arrange for the product to be redelivered
or for a full refund, including the shipping charges
Instructions for Returns
To return your purchase for a refund:
- You must contact us within 14 days of receiving the item
- emailing us or
- calling us at the number that accompanies each delivery.
If you have lost the phone number, click here. Our Customer Service Department is open
Monday to Friday 9 A.M. to 5 P.M. Eastern Standard Time.
- You must be assigned a Return Authorization Number
- A return may void a multiple purchase discount.
- Returns must be sent prepaid ,and insured for the full
price, by a traceable courier to our office: 1734 Orangebrook Crt., Unit 5, Pickering,
Ontario, L1W 3G8
- Your return must include:
- Our invoice to you with the Return Authorization Number
written on it.
- The items you purchased from us new, in unused condition
and in its original packaging materials, along with the original instruction booklets and
warranty cards, if applicable.
- Within 30 days of having assigned the return authorization
|Continental Fitness' staff will gladly start you with a
Preventative Maintenance program for your fitness equipment.
Contact us today for a free quote and an analysis of your maintenance
|Continental Fitness carries several
replacement parts and accessories for several fitness equipment suppliers. For more
information, please call our sales department (905-839-3885) or email us.